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Phone: 610.560.1900
Email: info@ecommnetworksllc.com
Call Recording
Your business relies on the relationship between your employees and the customers, clients, colleagues and suppliers they talk to every day. Inappropriate or unethical behavior can hurt your image. And it can put your business at risk of regulatory or legal action.
But if you’re not capturing every phone-based interaction you’ll never know how it’s affecting your bottom line.
A MiVoice Call Recording and Quality Management solution gives you the insight you need into each interaction. It makes it easier to improve the quality of service you offer, optimize employee performance and protect your business.
Store, Organize and Search
Whether you’re operating a small, medium, or large business, a MiVoice Call Recording and Quality Management solution is built to fit easily into your voice system. It records and archives all phone conversations. And Mitel’s patented Portable Voice Documentation (PVD™) technology allows you to retrieve any digital file or voice document, as needed, for evaluation and analysis.
Mitigate Risks
and Ensure
Compliance
With the number and scope of business regulations and requirements increasing every day, you need a recording tool that reduces the possibility of regulatory fines and legal action. The MiVoice Call Recording and Quality Management solution is engineered to ensure your voice-based interactions are always compliant:
- Pause recorded interactions when customers share sensitive information
- Encrypt media files for an enhanced level of security
- Apply digital watermarks to ensure no changes have been made to recordings
- Simplify search and review processes for compliance and e-discovery with keywords and phrases
- Control and restrict access to files on an as-needed basis
Mitel’s MiVoice Call Recording and Quality Management solution is also compliant with a variety of government regulations, including PIC-DSS, HIPPA, and the Sarbanes-Oxley Act.
Make the Call Today
Find out more about how you can unlock the full potential of every call, improve employee performance, and protect your business with Mitel’s MiVoice Call Recording and Quality Management solution.
Make your move today with
Ecomm Networks,
your Mitel authorized partner.